Core Capabilities
Optimize your CX ecosystem with a flexible and secure platform. These core capabilities are included in all our CX channels, ensuring seamless management, enhanced collaboration, and robust access control—no matter which customer experience program you use.
Ultra-Secure Canadian-Hosted Infrastructure
Hexia protects your data against the most advanced threats—viruses, DDoS attacks, intrusions—while ensuring permanent encryption, strict segmentation, and sovereignty, keeping it isolated and inaccessible to third parties.
Desktop + Mobile App
Access your CX platform anytime, anywhere, with a seamless experience across desktop and mobile.
Access the Platform Anywhere, Anytime
Whether on desktop or on the go, our platform is easily accessible via an intuitive mobile app. Download it now for optimal customer experience management.
Permission-Based System
Customize user and location access to match your organization’s structure—by region, role, or any other hierarchy.
Impersonation Mode
Admins can log in as users to troubleshoot permissions and view the platform exactly as the users do.
Admin Management
Easily update location details, hours, and program participation for one or multiple locations.
Azure Active Directory
Securely manage access and permissions with seamless integration into your existing authentication system.
