Unlock Hexia.pro
Optimize every customer interaction with advanced features. Understand, anticipate, and enhance the customer experience at scale with in-depth analysis and centralized feedback management.
Real-time analysis and trend monitoring
Leverage real-time data processing, multi-topic analysis, and LLMs to understand feedback. Track emerging trends and enhance accuracy with continuous learning.
Dashboard
The summary dashboard provides an overview of results, filtered by user access type. Track trends, key indicators, and explore customer comments classified by sentiment score.
Detailed Results Analysis
Key indicators to track
- Global Sentiment Index (GSI)
- Trends of themes and sentiments
- Strengths and areas for improvement
- Top 5 sub-themes
- Sentiment by theme
- Qualitative comments in NPS
Themes Tab
- View the top-performing categories.
- Identify themes needing support.
Detail Tab
- Full view of customer comments classified by sentiment score.
- Sort results by platform to compare API performance.
Filters & Bookmarks
Apply filters to select specific periods, regions, or locations. Use bookmarks to save your default filter and other filters based on your needs.
Sentiment Global Score (SGS)
Measure overall customer satisfaction based on their feedback. The SGS is calculated on a scale from 0 to 100, with higher scores indicating greater satisfaction.
In-depth SGS Analysis
Clear customer satisfaction evaluation
- Calculated on a scale of 0 to 100.
- High score = optimal satisfaction.
- Low score = areas for improvement.
Real-time calculation
- Based on all received feedback.
- Tracks customer satisfaction trends.
Key performance indicator
- Measures customers’ perception of your services.
- Helps adjust strategies based on results.
Sentiment Trends
Illustrates the evolution of the Global Sentiment Index (GSI) over time. Allows you to track whether customer satisfaction is improving or deteriorating overall.
Tracking Customer Satisfaction Trends
- Tracks the evolution of the GSI over time.
- Identifies whether satisfaction is improving or declining.
- Helps pinpoint shifts in customer perception.
- Allows for real-time strategy adjustments.
Best and Worst Performances
Visualize your strengths and areas for improvement, with a success rate for each category. Use this data to maximize your strengths and address weaknesses.
Assessment of Best and Worst Performances
- Analysis based on customer feedback.
- Success Rate = percentage of positive responses per category.
- Identifies strengths to maintain and develop.
- Highlights areas requiring improvement.
- Enables targeted adjustments to enhance performance.
- Data-driven decision-making to improve customer experience.
Topic Trends
Track customer satisfaction trends by category, such as Ambience or Service Quality. Each line shows the satisfaction average, helping identify trends and areas for improvement.
Topic Trends Analysis
- Track satisfaction by category (Ambience, Service Quality, etc.).
- Identify trends and areas for improvement.
- Adjust strategies to enhance customer experience.
- Monitor each topic’s progress over time.
Top 5 Sub-Topics
Displays the 5 most mentioned sub-topics in customer feedback. Each segment represents a percentage of total mentions, helping identify the most commonly discussed aspects.
Top 5 Sub-Topics Analysis
- Displays the most mentioned sub-topics.
- Visualize the percentage of each sub-topic.
- Identify key aspects of the customer experience.
- Target areas for improvement based on the data.
Sentiment Topics
Visualize the sentiment associated with each topic. The block size reflects the volume of comments, and the percentage shows the sentiment score. Green points: positive, red points: areas for improvement.
Sentiment visualization by topic
- Block size = comment volume.
- Percentage = sentiment score.
- Green points = positive sentiment.
- Red points = areas for improvement.
- Identify satisfied areas and opportunities for improvement.
Versatility
Analyze various sectors like retail, healthcare, and technology, with multilingual support without additional setup.
Sentiments Unveiled.
Needs Anticipated.
Deeper Understanding for Smarter Actions
- Real-time analysis for immediate results.
- Enhanced sentiment detection in complex interactions.
- Trend identification to anticipate customer expectations.
- Sentiment tracking over time to measure impact.
