Hexia.missions
Leverage AI-powered insights to track location performance and measure service compliance. Access essential data instantly, empowering data-driven decisions to enhance your customer experience.
Explore Hexia’s Core Capabilities Available Across All Our CX Channels
Elevate Mystery Shopping Analytics
Cutting-edge technology for rigorous compliance measurement, real-time branch performance tracking, and actionable insights.
Dashboard
Hexia’s dashboard offers a tailored view of results based on user access, with customizable filters that ensure insights align with your organization’s specific needs.
Filters and Bookmarks
Refine your analysis by period, region, or point of sale with filters. Save your favorite filters with bookmarks for quick access to essential data. Use them to set a default view, like a personalized homepage.
Follow your KPIs
Easily follow your KPIs : customer experience index CEI, NPS, Consistency index, as well as Best and Worst performance.
Key Performance Indicators
- Customer Experience Index (CEI): Average score of completed evaluations, reflecting the application of standards and customer perception (score ranging from 0 to 100).
- Net Promoter Score (NPS): Measures customer loyalty towards the company.
- Best and worst performance: Identifies the best and worst-performing questions and categories during the selected period.
Export Reports
Easily generate reports—export individual questionnaires, branch summaries, or create your own custom report for clear, structured insights.
Results
The results across the key stages of the customer journey offer an overview of your best-performing locations and those needing support in applying company standards. For a more detailed analysis, explore the Question-Level Results and Question-Level Success Rate.
Detailed Evaluation Insights
Question-Level Results
View all evaluations within a selected period, displaying each question’s score with filters by location, mission, or timeframe.
Question-Level Success Rate
Get a detailed breakdown of mystery shopper responses for each question, including response distribution, total respondents, and average scores.
Missions and Mission Groups
Seamlessly measure customer journeys, individually or in combination. Example: Order and delivery.
Trends
Select multiple indicators, such as NPS or CES, and analyze them by region, POS group, or time period.
Answer Validation
Our team ensures quality control by reviewing each survey response, both manually and with AI.
Rigorous Compliance.
Continuous Optimization.
Quality Control & Compliance
- Ensure service standards are consistently applied across all locations.
- Quickly detect inconsistencies and deviations in customer experience.
- Maintain operational excellence with structured compliance monitoring.
Real-Time Insights & Performance Enhancement
- Instantly access results through our advanced platform.
- Make data-driven decisions with reliable, objective insights.
- Optimize operations and training with targeted, real-world recommendations.
