Hexia Captures the Entire Customer Journey in Eyewear
The ONLY CX platform that tracks your customers' journey, from making an appointment to the consultation, choosing frames, ordering, and delivering glasses. With our industry expertise, we provide mystery shopper reviews, customer reviews, and data from platforms such as Facebook and Google Business to improve the customer experience at your eyewear store.
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The 3 Most Important CX Methodologies
Choose the CX Channels that Fit Your Eyewear Store Strategy
Mystery Shopper - Real Consumer
Whether for a walk-in visit, or a consultation with an optician or optometrist, our mystery client programs enhance the customer journey and assess compliance with your in-store standards by service. Our solutions guide your teams toward key areas to ensure consistent performance across your network. They also support competitive intelligence, providing strategic insights into industry best practices.
Hexia.missions
With Hexia.missions, centralize and analyze all your in-store data to track the performance of your eyewear locations. Powered by AI, the platform highlights service gaps, ensures compliance with standards, and provides detailed real-time reports to enhance customer experience and optimize your operations.
Hexia.missions
In eyewear stores, a quick and attentive welcome makes all the difference.
Response Review
Answer Validation
We guarantee quality by thoroughly reviewing each mystery shopper mission response, using both manual checks and AI-powered validation.
Follow your KPIs
Dashboard
Hexia.missions dashboard provides a centralized view of your eyewear business performance, tailored to each level of access. Refine your analysis by period, region, or store with customizable filters. Save your favorites with bookmarks and set a default view—your personalized control center.
Continuous Survey – Voice of Customer (VoC)
With our Hexia platform, continuous survey programs capture real-time satisfaction at every stage of the customer journey—whether during a shopping experience (in-store or online), using a service (optician or optometrist), or receiving a product (delivery or collection). Track key customer experience metrics, including satisfaction at each stage of service and the Net Promoter Score (NPS), while improving online reviews by encouraging promoters to share feedback and proactively addressing dissatisfied customers.
Hexia.voc
Centralize and analyze guest feedback in real time with dynamic dashboards, automated alerts, and comparative analyses. Identify trends, respond quickly to dissatisfied guests, and make data-driven decisions. With seamless API integration and export options, Hexia becomes a strategic asset to optimize the guest experience in your hotel.
Hexia.voc
Customer experience matters as much as products and services for 84% of customers.
Alert Management
Alert Management
Categorizes customer alerts for efficient follow-up (e.g., to be resolved, on hold).
Track Your Eyewear Store’s Key Performance Indicators
Track Your Eyewear Store’s Key Performance Indicators
Monitor essential KPIs with Hexia: customer satisfaction, loyalty, trends, alerts, and competitive analysis. Gain real-time insights to optimize service, address issues proactively, and stay ahead of the competition.
Local Visibility and Online Reputation
Stand out by enhancing your online reputation with Hexia.local. Our platform centralizes your business information and review management across multiple directories, allowing you to instantly update listings and save valuable time. In the competitive eyewear market, a strong, distinctive online presence is essential. Use our response templates and automated review tools to stay proactive, maintain a positive image, and improve efficiency.
Hexia.local
Hexia.local strengthens your local presence and reputation by optimizing the management of your business information on numerous online directories as well as managing your online reviews and comments. Push your business changes to multiple directories, create response templates and automated responses to reviews.
Hexia.local
97% of people learn about local businesses online.
Directories
Directories
Ensure your business is accurately listed across key directories. Manage all your listings in one place for better traffic.
Reviews Response, Management & Automation
Reviews Response, Management & Automation
Monitor and filter online reviews across all your locations effortlessly. Respond directly from the platform or use our automated response feature. Stay on top of customer feedback with real-time updates and centralized review management.
+4.6% Growth from Standardized Upselling
Turn consistency into profit with our mystery shopper program.
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