Hexia Tracks the Customer Experience in Residential Renovation
The ONLY CX platform that tracks your customers’ journey, from quote requests to project completion. With our expertise, we provide customer insights, reviews, and data from platforms like Google Business to enhance the customer experience of your renovation and installation projects.
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The 3 Most Important CX Methodologies
Choose the CX Channels that Fit Your Business Strategy
Mystery Shopper - Real Consumer
Whether it’s for a pool installation, window and door replacement, or any other renovation project, Lanla offers a unique methodology to evaluate your services through the experience of a real consumer. Our customizable programs cover all touchpoints—branch visits, appointments, follow-ups, installations, or repairs—and help strengthen your customer journeys, ensure consistent performance, and monitor competitors for strategic insights.
Hexia.missions
Hexia.mission centralizes and analyzes field data to track the performance of each renovation or residential installation project with precision. Powered by AI, it quickly identifies service gaps, ensures compliance with quality standards, and provides real-time detailed reports, enabling you to take data-driven actions efficiently.
Hexia.missions
86% of customers would be willing to pay more for a better customer experience.
Response Review
Answer Validation
We guarantee quality by thoroughly reviewing each mystery shopper mission response, using both manual checks and AI-powered validation.
Follow your KPIs
Dashboard
Hexia.mission’s dashboard provides a centralized view of your renovation and residential installation projects, tailored to each user’s access level. Customize filters by period, region, or job site to refine your analysis. Save favorites with bookmarks for quick access and set a default view—your personalized project control center.
Continuous Survey – Voice of Customer (VoC)
Manage your listings, optimize your review responses, and improve your SEO with Hexia.local. Our platform saves you time while centralizing your business information across multiple online directories. Since consumers start their journey by searching for products, prices, services, and reviews, maintaining a proactive and positive online presence is essential to influence their purchasing decisions.
Hexia.voc
Hexia.VoC centralizes and analyzes VoC data in real-time with dynamic dashboards, automated alerts, and competitive insights, enabling efficient customer management and seamless integration via API and export options for enhanced decision-making.
Companies report a 60% improvement in service quality by requesting feedback after installation.
Email and SMS Sending
Email and SMS Sending
Easily integrate with third-party platforms and CRMs to share customer data, send emails or SMS, and encourage survey responses.
Track Your Key Metrics
Track Your Key Metrics
Monitor essential KPIs with Hexia: customer satisfaction, loyalty, trends, alerts, and competitive analysis. Gain real-time insights to optimize service, address issues proactively, and stay ahead of the competition.
Local Visibility and Online Reputation
Manage your listings, optimize your review responses, and improve your SEO with Hexia.local. Our platform saves you time while centralizing your business information across multiple online directories. Since consumers start their journey by searching for products, prices, services, and reviews, maintaining a proactive and positive online presence is essential to influence their purchasing decisions.
Hexia.local
Hexia.local simplifies reputation and project management by centralizing your business information, client feedback, and performance tracking. Easily update services, hours, and locations across multiple platforms, automate responses to client reviews, and monitor customer satisfaction—all from one intuitive dashboard designed to help you stay ahead in the residential renovation and installation market.
Hexia.local
60% of consumers prefer local businesses for their renovation projects. Keep your online information up to date to build trust!
Directories
Directories
Ensure your business is accurately listed across key directories. Manage all your listings in one place for better traffic.
Reviews Response, Management & Automation
Reviews Response, Management & Automation
Monitor and filter online reviews across all your locations effortlessly. Respond directly from the platform or use our automated response feature. Stay on top of customer feedback with real-time updates and centralized review management.
63% More Impressions on Google Maps
Interactions rise by over 20% on your Google page with Hexia.local.
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