Hexia Tracks the Full Guest Journey
The leading guest experience platform that tracks the full stay journey, from booking to check-in, accommodation, and check-out. With deep hospitality expertise, we deliver insights from Mystery Shopper visits, real-time feedback, and online review data to help you enhance every touchpoint across your hotel.
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The 3 Most Important CX Methodologies
Choose the CX Channels that Fit Your Hotel Strategy
Mystery Shopper - Real Consumer
Real consumer mystery shopper evaluations simulate the experience of a true guest throughout their journey in your hotel. They check service standards compliance, assess service perception, and identify inconsistencies, while guiding managers to ensure consistent performance. Complementing this, performance audits analyze operational efficiency and service consistency, from booking to facilities, to optimize the overall guest experience.
Hexia.missions
Hexia.missions collects and analyzes your operational data to provide accurate performance tracking for each of your hotels. Powered by artificial intelligence, it quickly detects quality gaps, ensures compliance with your brand standards, and gives you access to real-time reports to support fast and effective decision-making.
Hexia.missions
Improving the guest experience can generate up to a 4.5% increase in revenue per available room (RevPAR).
Response Review
Answer Validation
We guarantee quality by thoroughly reviewing each mystery shopper mission response, using both manual checks and AI-powered validation.
Follow your KPIs
Dashboard
Hexia.missions dashboard provides a centralized view of hotel performance, tailored to each user’s access level. Refine your analysis with filters by period, region, or property. Save favorites with bookmarks for quick access and set a default view—your personalized control center.
Continuous Survey – Voice of Customer (VoC)
With Hexia, our continuous survey programs measure guest satisfaction in real time, during and after their stay. Optimize reception, concierge, room cleanliness and comfort, as well as your hotel’s services and amenities. Track key metrics such as satisfaction at each stage and Net Promoter Score (NPS), respond quickly to dissatisfied guests, and encourage promoters to share their feedback online.
Hexia.voc
Centralize and analyze guest feedback in real time with dynamic dashboards, automated alerts, and comparative analyses. Identify trends, respond quickly to dissatisfied guests, and make data-driven decisions. With seamless API integration and export options, Hexia becomes a strategic asset to optimize the guest experience in your hotel.
Hexia.voc
Attracting a new customer costs 6 to 7 times more than retaining one.
Alert Management
Alert Management
Categorizes customer alerts for efficient follow-up (e.g., to be resolved, on hold).
Track Your Key Hotel Metrics
Track Your Key Hotel Metrics
Monitor essential KPIs with Hexia: customer satisfaction, loyalty, trends, alerts, and competitive analysis. Gain real-time insights to optimize service, address issues proactively, and stay ahead of the competition.
Local Visibility and Online Reputation
Hexia.local is the solution to optimize your hotel’s local presence and reputation. It centralizes the management of local information (hours, amenities, promotions) to attract high-intent travelers. By leveraging reviews on TripAdvisor, Google, and more, Hexia.local enhances your online reputation and, through sentiment analysis and reporting, enables informed decisions to maximize your visibility.
Hexia.local
Hexia.local strengthens your local presence and reputation by optimizing the management of your business information on numerous online directories as well as managing your online reviews and comments. Push your business changes to multiple directories, create response templates and automated responses to reviews.
Hexia.local
An extra star in the average rating can boost bookings by up to 9%.
Directories
Directories
Ensure your business is accurately listed across key directories. Manage all your listings in one place for better traffic.
Reviews Response, Management & Automation
Reviews Response, Management & Automation
Monitor and filter online reviews across all your locations effortlessly. Respond directly from the platform or use our automated response feature. Stay on top of customer feedback with real-time updates and centralized review management.
"Despite the industry crisis, we’ve relied on Lanla's team and its hexia survey platform to keep measuring customer experience …
and manage dissatisfaction in real time while guests are still inside our hotels."
—Vice President, Leading Canadian Hotel Chain
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