Hexia Analyzes the Customer Experience of Your Policyholders
The ONLY CX platform that tracks the entire journey of your policyholders, from subscription to contract management, including claims and customer support. Leveraging our expertise in insurance, we provide mystery shopper data, policyholder feedback, and insights from platforms like Google Business and social media to optimize your company’s customer experience.
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The 3 Most Important CX Methodologies
Choose the CX Channels that Enhance Your Policyholders’ Experience
Mystery Shopper - Real Consumer
Evaluate your submission processes, whether by phone or online, and ensure compliance with your service standards through our real consumer mystery shopper programs real consumer mystery shopper programs. You will be able to identify high-value points as well as areas for improvement in the customer journey. Our programs also allow you to monitor the competition and gain strategic insights on pricing, inclusions, and best practices. This enables you to create a comprehensive assessment and compare the specifics of each insurer: rates, contract types, offered services, benefits, and more.
Hexia.missions
Hexia.missions centralizes and analyzes your field data for precise monitoring of your insurance agencies’ performance. Powered by AI, quickly identify service gaps, ensure compliance with standards, and access detailed real-time reports to manage your actions effectively.
60% of policyholders expect a consistent experience across all touchpoints.
Response Review
Answer Validation
We guarantee quality by thoroughly reviewing each mystery shopper mission response, using both manual checks and AI-powered validation.
Tailored analyses for the performance of your insurance services.
Dashboard
The Hexia.missions dashboard provides a centralized view of the performance of your insurance agencies and services, tailored to each access level. Refine your analyses by period, region, or agency using custom filters, save your favorites with bookmarks, and set a default view to create your personalized control center.
Continuous Survey – Voice of Customer (VoC)
Powered by our Hexia platform, our continuous survey programs allow you to capture your policyholders’ satisfaction in real time, whether for in-branch experiences or online services. You can track key customer experience metrics, including satisfaction at each stage of the journey and the Net Promoter Score (NPS). In addition to improving your online reviews by encouraging promoters to voice their opinions, this solution allows you to proactively engage with dissatisfied customers.
Hexia.voc
Hexia.VoC centralizes and analyzes VoC data in real-time with dynamic dashboards, automated alerts, and competitive insights, enabling efficient customer management and seamless integration via API and export options for enhanced decision-making.
50% of dissatisfied customers share their negative experience with 10 or more people.
Email and SMS Sending
Email and SMS Sending
Easily integrate with third-party platforms and CRMs to share customer data, send emails or SMS, and encourage survey responses.
Monitor Your Key Insurance Performance Metrics
Monitor the Key Performance Metrics of Your Insurance Services
Monitor essential KPIs with Hexia: customer satisfaction, loyalty, trends, alerts, and competitive analysis. Gain real-time insights to optimize service, address issues proactively, and stay ahead of the competition.
Local Visibility and Online Reputation
A strong local presence and a solid online reputation are essential to earning policyholders’ trust. Inaccurate contact information, poorly presented coverage, or unanswered customer reviews can hinder new subscriptions. Keep your information up to date, engage with your policyholders, and optimize your visibility to generate more inquiries and build loyalty.
Hexia.local
Hexia.local simplifies the management of your company’s reputation by centralizing updates to your business information, customer review management, and performance tracking. Update your services, hours, and contact details across multiple platforms, automate review responses, and analyze customer trends — all from an intuitive dashboard designed to help you stay ahead of the competition.
70% of consumers rely on online reviews to choose their insurer.
Directories
Directories
Ensure your business is accurately listed across key directories. Manage all your listings in one place for better traffic.
Reviews Response, Management & Automation
Reviews Response, Management & Automation
Monitor and filter online reviews across all your locations effortlessly. Respond directly from the platform or use our automated response feature. Stay on top of customer feedback with real-time updates and centralized review management.
+4.6% Growth from Standardized Upselling
Turn consistency into profit with our mystery shopper program.
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