Hexia Covers the Resident Experience from A to Z
The ONLY CX platform that tracks your residents’ experience—from the first visit to move-in, through daily services and care. Leveraging our industry expertise, we combine mystery resident data, online reviews, and insights from platforms like Facebook and Google Business to enhance the resident experience.
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The 3 Most Important CX Methodologies
Choose the CX Channels that Fit Your Residences' Strategy
Mystery Shopper - Real Consumer
Whether it’s optimizing services for potential clients during prospect visits or ensuring consistent standards, our solutions guide your leasing managers through the key aspects of the customer journey. They also help monitor competition and deliver strategic insights on pricing and inclusions. For both existing and developing residences, you’ll receive a detailed market analysis and an assessment of your group’s competitive position.
Hexia.missions
Hexia.mission centralizes and analyzes your field data to ensure precise performance tracking for each of your residences. Powered by AI, it quickly identifies service gaps, ensures compliance with your quality standards, and provides detailed real-time reports to guide your actions and enhance the resident experience.
Competitive monitoring provides a comparative view of your online performance by market.
Response Review
Answer Validation
We guarantee quality by thoroughly reviewing each mystery shopper mission response, using both manual checks and AI-powered validation.
Follow your KPIs
Dashboard
The Hexia.mission dashboard provides a complete, centralized view of your residences’ performance, tailored to each user’s access level. Analyze results by period, region, or property using customizable filters. Save favorites, set a default view, and access your personalized control center to manage and enhance the resident experience.
Continuous Survey – Voice of Customer (VoC)
With our Hexia platform, our continuous survey programs allow you to measure real-time satisfaction of your current and prospective residents. Track key experience indicators, including satisfaction at each stage of the new resident onboarding process and residence visits, and proactively address dissatisfied customers.
Hexia.voc
Hexia.VoC centralizes and analyzes VoC data in real-time with dynamic dashboards, automated alerts, and competitive insights, enabling efficient customer management and seamless integration via API and export options for enhanced decision-making.
Companies that prioritize customer experience see their revenues grow 1.4 times faster.
Email and SMS Sending
Email and SMS Sending
Easily integrate with third-party platforms and CRMs to share customer data, send emails or SMS, and encourage survey responses.
Track Your Key Performance Indicators in Residences
Track Your Key Performance Indicators in Residences
Monitor essential KPIs with Hexia: customer satisfaction, loyalty, trends, alerts, and competitive analysis. Gain real-time insights to optimize service, address issues proactively, and stay ahead of the competition.
Local Visibility and Online Reputation
A well-managed local presence and a strong online reputation are key to attracting new residents and giving their families peace of mind. Incorrect details, outdated service information, or unanswered reviews can undermine trust. Keep your information current, engage proactively with families and residents, and enhance your online visibility to drive tour requests, boost occupancy, and reinforce confidence in your senior living community.
Hexia.local
Hexia.local simplifies your residence’s reputation management by centralizing information updates, review management, and performance tracking. Update your services, hours, and contact details across multiple platforms, automate review responses, and analyze the needs of families and residents — all from an intuitive dashboard designed to help you stay competitive and build trust.
Hexia.local
90% of consumers check online reviews before visiting a service establishment.
Directories
Directories
Ensure your business is accurately listed across key directories. Manage all your listings in one place for better traffic.
Reviews Response, Management & Automation
Reviews Response, Management & Automation
Monitor and filter online reviews across all your locations effortlessly. Respond directly from the platform or use our automated response feature. Stay on top of customer feedback with real-time updates and centralized review management.
63% More Impressions on Google Maps
Interactions rise by over 20% on your Google page with Hexia.local.
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