Hexia Tracks the Full Restaurant Journey
The ONLY CX platform that tracks your customers’ journey from reservation to service, takeout, and delivery. With our extensive industry experience, we deliver Mystery Shopper insights, customer feedback, and data from platforms like Facebook and Google My Business to help you enhance your restaurant’s customer experience.
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The 3 Most Important CX Methodologies
Choose the CX Channels that Fit Your Restaurant Strategy
Mystery Shopper - Real Consumer
Whether to optimize your customer journeys, evaluate the application of your restaurant standards, or for your external services (delivery, drive-thru, or takeout counter), our solutions help guide your employees on the most important elements to ensure consistency in your performance across your network. Our programs can also be used for competitive monitoring and provide you with high-value strategic information, such as competitor prices and menus.
Hexia.missions
Hexia.missions centralizes and analyzes field data to track each restaurant’s performance with precision. Powered by AI, it quickly identifies service gaps, ensures compliance with standards, and provides real-time detailed reports, enabling you to take data-driven actions efficiently.
+ 80% of employees do not apply the required standards.
Response Review
Answer Validation
We guarantee quality by thoroughly reviewing each mystery shopper mission response, using both manual checks and AI-powered validation.
Follow your KPIs
Dashboard
Hexia.missions dashboard provides a centralized view of restaurant performance, tailored to each user’s access level. Customize filters by period, region, or location to refine your analysis. Save favorites with bookmarks for quick access and set a default view—your personalized control center.
Continuous Survey – Voice of Customer (VoC)
Supported by our Hexia platform, our continuous survey programs allow you to capture real-time customer satisfaction, whether for in-restaurant experiences or your external services. You can track key customer experience indicators, including satisfaction at each service stage and Net Promoter Score (NPS). In addition to improving your online reviews by encouraging promoters to voice their opinions, this solution allows you to proactively engage with dissatisfied customers.
Hexia.voc
Hexia.VoC centralizes and analyzes VoC data in real-time with dynamic dashboards, automated alerts, and competitive insights, enabling efficient customer management and seamless integration via API and export options for enhanced decision-making.
4% of dissatisfied customers communicate their discontent. 75% quietly leave your organization.
Email and SMS Sending
Email and SMS Sending
Easily integrate with third-party platforms and CRMs to share customer data, send emails or SMS, and encourage survey responses.
Track Your Key Restaurant Metrics
Track Your Key Restaurant Metrics
Monitor essential KPIs with Hexia: customer satisfaction, loyalty, trends, alerts, and competitive analysis. Gain real-time insights to optimize service, address issues proactively, and stay ahead of the competition.
Local Visibility and Online Reputation
A strong local presence and positive online reputation are essential for attracting diners. Inconsistent opening hours, outdated menus, or unanswered reviews can turn potential guests away. Ensuring accurate listings, engaging with customer feedback, and maintaining visibility across platforms help drive more reservations and build long-term loyalty.
Hexia.local
Hexia.local simplifies restaurant reputation management by centralizing business information updates, review responses, and performance tracking. Effortlessly update menus, hours, and locations across multiple platforms, automate review responses, and monitor customer sentiment—all from one intuitive dashboard designed to help you stay ahead of the competition.
84% of people are likely to search for more than one restaurant before deciding where to go?
Directories
Directories
Ensure your business is accurately listed across key directories. Manage all your listings in one place for better traffic.
Reviews Response, Management & Automation
Reviews Response, Management & Automation
Monitor and filter online reviews across all your locations effortlessly. Respond directly from the platform or use our automated response feature. Stay on top of customer feedback with real-time updates and centralized review management.
"Powerful operational tools widely used by our network …
Comprehensive and well structured analytical reports help define our strategic plan as well as our ongoing action plans. I strongly recommend them!"
—Director of Marketing and International Communication for a Canadian restaurant chain.
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