Hexia Elevates the In-Store Customer Experience
The ONLY CX platform that tracks your customers’ journey, from product discovery to purchase, including payment and delivery. Thanks to our expertise in retail, we provide mystery shopper feedback, customer reviews, and data from platforms like Google and Facebook to enhance the customer experience in your store.
Book a Demo
The 3 Most Important CX Methodologies
Choose the CX Channels That Suit Your In-Store Strategy
Mystery Shopper - Real Consumer
Whether it’s analyzing the in-store customer journey, checking compliance with your standards, or assessing the quality of welcome and service, our mystery shopper visits help your teams ensure consistent performance. Our programs also support competitive monitoring by providing key strategic data, such as competitors’ prices and offers.
Hexia.missions
Hexia.mission collects and analyzes your field data to accurately measure the performance of each store. Powered by AI, the platform quickly identifies service gaps, ensures compliance with your standards, and provides detailed real-time reports to guide your actions.
Hexia.missions
Cross-selling accounts for up to 35% of online revenue.
Response Review
Answer Validation
We guarantee quality by thoroughly reviewing each mystery shopper mission response, using both manual checks and AI-powered validation.
Tailored analyses to drive your store performance
Dashboard
Hexia.mission dashboard provides a centralized view of your store performance, tailored to each access level. Analyze your results by time period, region, or store using custom filters. Save your favorite views and set a default display to create your own personalized control center.
Continuous Survey – Voice of Customer (VoC)
Through our Hexia platform, our continuous survey programs capture customer satisfaction in real time—whether for in-store experiences, delivery, installation, or product quality. Our solution tracks key customer experience indicators, including satisfaction by department, service step, and NPS. It also helps improve online reviews by encouraging promoters to share feedback and allows our teams to proactively address dissatisfied customers.
Hexia.voc
Hexia.VoC centralizes and analyzes VoC data in real-time with dynamic dashboards, automated alerts, and competitive insights, enabling efficient customer management and seamless integration via API and export options for enhanced decision-making.
Hexia.voc
Satisfied customers spend up to 140% more than dissatisfied customers.
Email and SMS Sending
Email and SMS Sending
Easily integrate with third-party platforms and CRMs to share customer data, send emails or SMS, and encourage survey responses.
Track Your Key Restaurant Metrics
Track Your Key Restaurant Metrics
Monitor essential KPIs with Hexia: customer satisfaction, loyalty, trends, alerts, and competitive analysis. Gain real-time insights to optimize service, address issues proactively, and stay ahead of the competition.
Local Visibility and Online Reputation
To attract your customers, it is crucial to have a strong local presence and an impeccable online reputation. Inaccurate information, expired promotions, or unanswered reviews can deter visitors. Keep your information up to date, engage with your customers, and optimize your visibility to increase in-store traffic and build customer loyalty.
Hexia.local
Hexia.local simplifies the management of your store’s reputation: easily update your information (hours, promotions, locations), automate responses to customer reviews, and track your performance from an intuitive dashboard. Deliver an optimal customer experience while staying ahead of the competition.
Hexia.local
The searches “near me” have increased by over 500% in recent years.
Directories
Directories
Ensure your business is accurately listed across key directories. Manage all your listings in one place for better traffic.
Reviews Response, Management & Automation
Reviews Response, Management & Automation
Monitor and filter online reviews across all your stores effortlessly. Respond directly from the platform or use our automated response feature. Stay on top of customer feedback with real-time updates and centralized review management.
“Lanla ensures consistency and quality across our 300+ stores.”
—Director, Marketing and Business Intelligence, National Retail Chain.
Have a Project?
Get in Touch
