Hexia Follows the Full Transportation Journey
The ONLY CX platform that tracks your passengers’ complete journey, from booking to trip and onboard service. Leveraging our expertise in the transportation industry, we provide mystery shopper data, passenger reviews, and insights from platforms like Facebook and Google Business to enhance the customer experience.
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The 3 Most Important CX Methodologies
Select the CX Channels that Fit Your Transportation Strategy
Mystery Shopper - Real Consumer
Whether it’s to evaluate the service of your drivers in public transport, adapted transport, or taxis, ensure compliance with your standards, or improve the customer experience, our mystery shopper programs are here to help. They ensure consistent performance across your network, identify key areas for improvement, and measure your employees’ effectiveness during visits, phone calls, at service counters, in parking areas, or at dispatch stations.
Hexia.missions
Hexia.missions centralizes and analyzes your field data for precise monitoring of each transport service’s performance. With AI, quickly identify service gaps, ensure standards compliance, and access real-time detailed reports to manage your operations efficiently.
Improving customer experience in public transport can reduce churn by nearly 15%.
Response Review
Answer Validation
We guarantee quality by thoroughly reviewing each mystery shopper mission response, using both manual checks and AI-powered validation.
Follow your KPIs
Dashboard
Hexia.missions dashboard provides a centralized view of your transport services’ performance, tailored to each access level. Refine your analysis by period, region, or location with custom filters. Save your favorites with bookmarks and set a default display—your personalized control center.
Continuous Survey – Voice of Customer (VoC)
Capture your customers’ satisfaction in real-time, from booking to payment, whether in public transport or taxi rides. Every step of the customer journey is evaluated through our continuous survey programs available on our Hexia platform. This solution also allows easy tracking of key customer experience indicators, such as satisfaction at each service stage, Net Promoter Score (NPS), and Customer Effort Score (CES). In addition to improving your online reviews by encouraging promoters to share their opinions, our platform enables you to intervene quickly and proactively with dissatisfied customers.
Hexia.voc
Hexia.VoC centralizes and analyzes VoC data in real-time with dynamic dashboards, automated alerts, and competitive analysis, enabling efficient passenger management and seamless integration via APIs and export options.
Transport agencies can lose up to 30% of annual revenue from dissatisfied customers.
Email and SMS Sending
Email and SMS Sending
Easily integrate with third-party platforms and CRMs to share customer data, send emails or SMS, and encourage survey responses.
Track Your Key Transport Experience Metrics
Track Your Key Transport Experience Metrics
Monitor essential KPIs with Hexia: customer satisfaction, loyalty, trends, alerts, and competitive analysis. Gain real-time insights to optimize service, address issues proactively, and stay ahead of the competition.
Local Visibility and Online Reputation
Take control of your online reviews with response templates and automated replies to maintain a proactive, positive web presence. More than a powerful and intuitive platform, Hexia.local is a strategic tool to simplify your management and save valuable time. Centralize your business information across multiple directories, instantly update listings, and strengthen your online reputation.
Hexia.local
Hexia.local strengthens your local presence and reputation by optimizing the management of your business information on numerous online directories as well as managing your online reviews and comments. Push your business changes to multiple directories, create response templates and automated responses to reviews.
60% of passengers view transport providers more positively when they actively respond to online reviews.
Directories
Directories
Ensure your business is accurately listed across key directories. Manage all your listings in one place for better traffic.
Reviews Response, Management & Automation
Reviews Response, Management & Automation
Monitor and filter online reviews for all your transport services. Respond directly from the platform or use automated replies. Stay connected with customers through real-time updates.
+4.6% Growth from Standardized Upselling
Turn consistency into profit with our mystery shopper program.
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