Hexia Improves Automobile Customer Service
The ONLY CX platform that tracks the customer journey, from vehicle inquiry to purchase, maintenance, and after-sales. With deep expertise in the automotive industry, we provide mystery shopper analyses, real customer feedback, and online review data from Facebook and Google My Business to enhance the customer experience at your dealership.
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The 3 Most Important CX Methodologies
Choose the CX Channels that Fit Your Strategy
Mystery Shopper Real Consumer
Optimize your customer experience and gain clear insights into how your service is perceived, whether in sales (purchase or leasing) or after-sales (maintenance or repair). Through our mystery shopper programs, Lanla gathers unbiased, high-value strategic information. Our customizable approach lets you assess how well your service standards are applied across teams, departments, or your entire network. You can also monitor competitors to access valuable insights on pricing, offers, and service quality.
Hexia.missions
Hexia.missions centralizes and analyzes field data to accurately monitor each dealership’s performance. With AI-powered insights, it detects service gaps, verifies compliance with brand standards, and delivers detailed, real-time reports—empowering you to take swift, data-driven decisions across your automotive network.
Hexia.missions
Companies that build strong emotional connections have around 90% of customers likely to recommend them.
Answer Validation
Follow your KPIs
Dashboard
Hexia.missions dashboard provides a centralized view of dealership performance, tailored to each user’s access level. Refine your analysis with customizable filters by period, region, or location. Save your favorite views with bookmarks and set a default display—your personalized control center for automotive performance.
Continuous Survey – Voice of Customer (VoC)
Our Voice of the Customer (VoC) satisfaction survey programs help you gain a deep understanding of customer expectations, needs, and frustrations, while identifying areas of satisfaction and improvement. With Hexia, you can capture real-time feedback on customer service, vehicle purchase or rental, and maintenance experiences. Easily track key experience metrics, like satisfaction at each stage, Net Promoter Score (NPS), and Customer Effort Score (CES), and respond quickly to any detractors.
Hexia.voc
Centralize and analyze VoC data in real time through dynamic dashboards, automated alerts, and competitive monitoring. Identify trends, manage dissatisfied customers efficiently, and make data-driven decisions. A seamless API integration and export options make it a powerful asset for your dealerships.
Hexia.voc
A 1-point rise in satisfaction can boost annual revenue per customer by up to $1,000.
Alert Management
Alert Management
Catégorise les alertes clients pour un suivi efficace (à résoudre, en attente, etc.).
Track Your Key Dealerships Metrics
Track Your Key Dealerships Metrics
Monitor essential KPIs with Hexia: customer satisfaction, loyalty, trends, alerts, and competitive analysis. Gain real-time insights to optimize service, address issues proactively, and stay ahead of the competition.
Local Visibility and Online Reputation
With features such as managing your listings on online directories, creating review response templates, automating responses, analyzing customer sentiment, and managing your keywords, Hexia.local simplifies your local marketing management. Track and optimize the performance of your dealerships with detailed reports to boost visibility and traffic. Trust Lanla for effective and seamless local marketing.
Hexia.local
Hexia.local simplifies the management of your dealerships’ reputation by centralizing updates to your information, customer review management, and performance tracking. Update your informations, hours, and contact information across multiple platforms, automate review responses, and analyze customer trends, all from an intuitive dashboard designed to help you stay ahead of the competition.
Hexia.local
68% of dealerships that collect and act on feedback see higher satisfaction and loyalty.
Directories
Directories
Ensure your business is accurately listed across key directories. Manage all your listings in one place for better traffic.
Reviews Response, Management & Automation
Reviews Response, Management & Automation
Monitor and filter online reviews across all your locations effortlessly. Respond directly from the platform or use our automated response feature. Stay on top of customer feedback with real-time updates and centralized review management.
+4.6% Growth from Standardized Upselling
Turn consistency into profit with our mystery shopper program.
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