Customer Experience Index (CEI)

The Customer Experience Index (CEI) is the average score obtained across all evaluations completed during the selected period. It reflects how consistently your operational standards are applied — and how customers perceive them — on a scale of 0 to 100. The closer to 100, the stronger your execution and the better the perceived experience. The widget also breaks performance down by evaluation category, so you can see which aspects contribute most to the overall result.