Comparative Analysis

The Comparative Analysis section compares the performance of your points of service based on mystery shopper evaluations. Use the filters to pick a time period, a location, or a grouping of locations and see how results vary across your network.

It helps you identify locations performing above or below the network average, operational gaps between points of service, and areas where standards are applied less consistently. Results are calculated from the evaluations completed within the selected scope and typically include overall indicators such as the Customer Experience Index (CEI), Net Promoter Score (NPS), and category scores (welcome, service, cleanliness, and so on).

By comparing locations in a single view, managers and operational teams can quickly spot best-performing locations and those that need attention. A more advanced network-vs-scope benchmarking view is available with Hexia.pro (see Pro Comparative Analysis).