Hexia.missions
Popular Hexia.missions guides
At a glance
Mystery shopping explained: real customers measure your service standards and how customers perceive them, with NPS, a consistency index and validated results.
Comparative Analysis
Compare your points of service on mystery shopper results — CEI, NPS, and category scores — to spot top performers and gaps across the network.
Export
The Export section in Hexia.missions extracts mission data by POS, period, and mission type in CSV, ready for validation and analysis.
Results
The Results section in Hexia.missions gives access to every mystery shopping evaluation, with overview, full answer, by-question, and success-rate views.
Customer Experience Index (CEI)
The Customer Experience Index (CEI) in Hexia.missions scores mystery shopping performance from 0 to 100. Learn how it's calculated and read.
Net Promoter Score (NPS)
The Net Promoter Score (NPS) in Hexia.missions measures customer loyalty from –100 to 100, from mystery shopping evaluations.
Consistency Index
The Consistency Index in Hexia.missions measures how uniform the experience is across locations, using the gap between best and worst performers.
Reports
The Reports section in Hexia.missions generates evaluation summaries by point of service and period, ready to download for analysis or sharing.
Best and Worst Performance
The Best and Worst Performance widget in Hexia.missions highlights the questions and categories with the highest and lowest success rates.
