Hexia.missions
Popular Hexia.missions guides
At a glance
Mystery shopping explained: real customers measure your service standards and how customers perceive them, with NPS, a consistency index and validated results.
Consistency Index
The Consistency Index in Hexia.missions measures how uniform the experience is across locations, using the gap between best and worst performers.
Customer Experience Index (CEI)
The Customer Experience Index (CEI) in Hexia.missions scores mystery shopping performance from 0 to 100. Learn how it's calculated and read.
Comparative Analysis
Compare selected POS with network results in Hexia.missions and access the Advanced view when Pro Comparative Analysis is enabled.
Export
The Export section in Hexia.missions extracts mission data by POS, period, and mission type in CSV, ready for validation and analysis.
Net Promoter Score (NPS)
The Net Promoter Score (NPS) in Hexia.missions measures customer loyalty from -100 to 100, from mystery shopping evaluations.
Best and Worst Performance
The Best and Worst Performance widget in Hexia.missions highlights the questions and categories with the highest and lowest success rates.
Results
The Results section in Hexia.missions gives access to every mystery shopping evaluation, with overview, full answer, by-question, and success-rate views.
Reports
Generate the report types available for your Hexia.missions project by point of service and period, then download them for analysis or sharing.
