Hexia.voc
Popular Hexia.voc guides
At a glance
Voice of Customer explained: continuous satisfaction measurement with NPS, CES and real-time alerts to recover unhappy customers and earn more reviews.
Trends
Trends in Hexia.voc show how satisfaction evolves over time, with a line chart to spot positive or negative movements across a date range.
Alerts
The Alerts section in Hexia.voc centralizes responses that require follow-up. Review pending and all alerts, update statuses, and manage resolution.
Results
The Results page in Hexia.voc gives access to every individual survey response. Review scores, view questionnaires, and export in XLSX or CSV.
Competitor Results
Competitor Results in Hexia.voc shows how your experience compares to competitors by network, region, territory, and individual competitor.
Reports
The Reports section in Hexia.voc generates survey data exports by period and filter — success rates, subscriber lists, and raw data.
Customer Effort Score (CES)
Understand how the Customer Effort Score measures the effort customers make to have a request handled.
Main Competitors
Compare how customers rate your experience against your main competitors.
Completed Surveys
Understand total, completed, and abandoned survey volumes for the selected period.
