Pro CXRay
Hexia.pro
Most Popular Sub-Topics
The Most Popular Sub-Topics widget in Pro CXRay shows the five sub-topics customers mention most, with each one's share of total mentions.
Sentiment Topics
The Sentiment Topics widget in Pro CXRay maps the main themes in customer comments by volume and sentiment, with drill-down to sub-topics.
Best and Worst Performance
The Best and Worst Performance widget in Pro CXRay highlights the strongest and weakest themes in customer feedback, each with a success rate.
Topic Trends
The Topic Trends widget in Pro CXRay shows how sentiment evolves over time across categories like attitude, brand image, and value for money.
Sentiment Trends
The Sentiment Trends widget in Pro CXRay shows how the Sentiment Global Score evolves over time, so you can see if perception is improving.
Sentiment Global Score (SGS)
The Sentiment Global Score (SGS) in Pro CXRay scores overall satisfaction from 0 to 100 using AI analysis of customer comments.
