Report with no data

An empty report does not necessarily mean that no activity occurred. Start by checking the requested data, period and selected points of service (POS).

Check the period, POS and filters

1. Check the report’s start and end dates.
2. Confirm that the selected POS are the locations you want to analyse.
3. Check whether filters narrow the results, such as platform, rating or tag.
4. If expected POS are missing from your account, ask your administrator to verify both service and POS permissions.

Check the delivery settings

For an emailed report, review the frequency, period and selected content. The performance report can include performance only or performance and reviews. Consult Performance Report.

Do tags apply to earlier reviews?

If you analyse reviews using a new tag, check whether it has been applied to earlier reviews. The Review Tags guide explains this operation. Without applying the tag to historical reviews, older reviews may not be included in the expected selection.

Zero, missing data or processing

A value of zero, an empty field and a processing message do not necessarily describe the same situation. Keep the exact wording shown on screen. External platforms may update their data after the period being analysed; a delay alone does not establish that something is wrong.

If expected data is still missing

Send support the report name, project, selected POS and period, applied filters, exact message and a screenshot. Also mention whether the same data appears in the dashboard.

What history is available?

For performance and review reports, the FAQ indicates that normally up to 18 months of data before integration are available. This does not mean every metric has the same history.

Keywords and reviews by category

Keyword statistics begin the month after keyword collection is enabled, without historical backfill. A message indicating that statistics are coming can appear when keywords have not been enabled or the selected month precedes activation.

Reviews by category require configured filters. To include older reviews, use the option to apply them to all reviews; otherwise classification starts when the filter is created.