Reply Templates

Reply templates let you respond to reviews quickly and consistently. You create templates in French and English, personalize them, and the platform rotates among them so your replies do not all read the same.

Creating and personalizing templates

In Add a template, enter the Name, choose the Associated tag, then complete the English content and French content. Use Add variable below either language field to insert details such as the POS name or a contact’s first name.

When available for the client, Apply the AI-generated reply can also be enabled in this form. Select Add to save the template.

How many templates should I create?

Because the platform rotates through your templates, having several per situation keeps replies varied. We recommend 3 to 5 templates for each case: negative reviews with and without text (1 to 2 stars), neutral or negative with and without text (3 stars), and positive with and without text (4 and 5 stars). Combined replies are also possible for 4 to 5 star reviews. Once your templates are ready, they can be linked to the matching filters and tags.