Tag Automated Answers
Hexia.local
Not available for Facebook: automatic replies no longer apply to Facebook reviews — Meta no longer allows third-party tools to reply through its API. They continue to work for Google and the other supported platforms.
Linking your tags to automatic replies ensures smooth, constant review management and faster responses (sent 24/7), while keeping an appropriate tone for each situation.
Step 1: Create a tag with the Auto-Reply option
When setting up a filter (tag), enable the Auto-Reply option.
Step 2: Configure your reply templates
Prepare templates suited to each situation, for example: negative reviews → “We are sorry for your experience; a manager will contact you shortly.”; positive reviews → “Thank you for your kind words!”
Step 3: Link templates to your tags
When creating or editing a template, use the Associated tag dropdown to link a tag. Each time a review matches the tag’s criteria, Hexia.local applies the correct reply automatically.
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