Reviews

Hexia.local

About reviews

Manage customer reviews in Hexia.local: monitor and reply across platforms, tag and segment them, get notified, export, and automate answers.

Reviews Management

The Reviews page in Hexia.local lets you monitor customer reviews across platforms, filter and summarize them, and reply with custom or template responses.

Review Tags

Tags in Hexia.local group reviews by criteria you define. Learn how automatic and manual tags work and how to create one with conditions.

Reviews Notifications

Manage Hexia.local review notifications from User Settings. Available email, mobile, and custom options depend on the project configuration and your permissions.

Reviews Export

Export your Hexia.local reviews for any date range in Excel or CSV, including platform, rating, reply, and reply date.

Tag Automated Answers

Link tags to reply templates in Hexia.local so matching reviews get the right automatic answer 24/7, with the right tone every time.

Manual Tags

Manual tags in Hexia.local complement automation, giving you full flexibility to flag specific reviews (like employee mentions) for tracking.

Reply Templates

Create French and English review-reply templates, personalize them with tags, and let Hexia rotate them for varied, consistent replies.

Auto Answer

Auto Answer in Hexia.local replies to reviews with preset templates after a delay you set. Learn how to enable it in the project’s general configuration.