Hexia

Manual Tags

Hexia.local

Even with automation, some cases need a human touch. Manual tags give you full flexibility and more precise qualitative tracking — ideal for highlighting employees mentioned positively, for example.

When to use a manual tag

  • A customer mentions a specific employee → Employee mentioned
  • A review has useful details but doesn’t match your filters
  • You want to flag certain reviews for internal follow-up

How to apply them

  1. Create an empty tag (without conditions).
  2. From the review management screen, apply it to the selected reviews.

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